Being a leader means so much more than simply directing employees. Your leadership style and skills can make or break a workplace. My leadership development offerings will help you define and hone your personal leadership style and skills so you can become the leader others deserve.

Culture Transformation Course Overview:

People resist change and leading a group of people through a culture transformation is one of the toughest jobs any leader will ever have. The difference between companies going from “Good” to “Great” can be traced back to the company’s culture. Companies that exceed their customers’ expectations have leaders who are intentional in modeling the RIGHT behaviors consistently. Learn leadership skills to lead your team in not only achieving a culture transformation but sustaining the culture that will position your organization to perform at the top of its industry. People don’t hear what you say as much as what they see you do, which defines your company’s culture.  You are what you do, NOT what you say.           

Objectives & Benefits: By participating in this workshop, you will:

  • Learn to protect your credibility as a leader. Once you lose your credibility as a leader you have very little chance of changing or sustaining a heathy culture for your company.
  • Learn to manage your company’s culture transformation.
  • Learn how to get extraordinary results from people.
  • Learn how successful leaders press through the pain to protect their company’s culture.
  • Learn the “dos and don’ts” to maintain a healthy culture.
  • Learn how to HIRE the RIGHT people to ensure your culture is protected.
  • Learn how to process out the WRONG people in your organization who refuse to get on board.
  • Learn the ABC Behaviors of your associates.

Who Should Attend?

Any level of supervisors, managers, and the executive team.

Communication Strategies Course Overview:

The science of management is in the measurement. The art of management is in the conversation. The conversation is the relationship. The challenge is to reconcile being real and doing no harm. There are people who will take the heart out of you and others who will put the heart in you through communications. Learn how to have a crucial conversation with your peers, associates, management, and customers.

Objectives & Benefits: By participating in this workshop, you will learn:

  • To develop skills/tools to handle conflict resolution.
  • To communicate through problem solving internally and externally.
  • To disagree without offending anyone and getting your points across.
  • The principles of Situation Behavior Impact (SBI).
  • Active listening skills and self-listening assessment test.
  • The four Interactive Behaviors; Initiating, Reacting, Clarifying, and Processing.
    • When used appropriately, they will lead to greater commitment to decisions because these behaviors will help to get everyone involved in the group discussions.
    • These behaviors will promote an increased sense of teamwork and encourage a climate of openness and trust.
    • Meetings where these behaviors are displayed brings balance and the results will be a productive meeting. The participants will feel they contributed and have been heard. Learn to avoid any imbalance, which leads to frustration, lack of clarity and low productivity.

Who Should Attend? Any level of supervisors, managers, and the executive team.

Behavioral Interviewing Coaching Course Overview:

When appropriately used, the art of behavioral interviews can reduce legal risks because all of the candidates are treated fairly and asked the same questions. The techniques we use help identify and predict future behavior and provide the tools to support your team in hiring the RIGHT people and avoid spending hundreds and thousands of dollars of lost productivity by hiring the wrong people.

Objectives & Benefits: By participating in this workshop, you will learn: 

  • The techniques to identify and predict future behavior.
  • Reduce your legal risk by asking the right questions.
  • To identify if the candidates have the technical skills to perform the job.
  • To identify if the candidate is a good fit for the team and organization.
  • To INSPECT what you EXPECT for a candidate.

Who Should Attend? 

Any level of hiring supervisors, managers, and the executive team.

DISC Course Overview:

Like any sports team you must know the players and understand their roles before you can truly trust your teammates. It is critical that you know who is throwing and catching the ball to win. DISC teaches strategies to improve interaction with others and achieve higher workplace satisfaction. DISC is a behavior self-assessment tool originally based on the 1928 DISC emotional and behavioral theory of psychologist William Moulton Marston, which centered on four personality traits: Dominance, Influence, Cautious, and Steady. This theory was then developed into a behavioral assessment tool by industrial psychologist Walter Vernon Clarke. This training will support your team in recognizing styles and how to understand and communicate to protect or achieve a healthy culture. The profile offers insight into the most productive behaviors as well as those behaviors that may create problems. Since 2014 DISC has been the most taught personal development program. DISC is a powerful coaching tool that bring significant results.

Objectives & Benefits: By participating in this workshop, you will:

  • Learn your leadership style.
  • Learn the different leadership styles.
  • Learn what drives and motivates the different leadership styles.
  • Learn how to work productively with each leadership style.
  • Learn to communicate at a higher level in a crisis by using the new tools you encounter.
  • Learn how to get extraordinary result and improve the quality of service to your customers.
  • Learn how each person has a role and responsibility to create and protect a healthy work environment.
  • Learn to enhance your communication skills with your family and friends.

Who Should Attend?

Any level of employees. However, this program recommends that management attends to ensure the highest level of benefit from the program.

Leadership Colors & Styles Course Overview:

Like any sports team you must know the players and understand their roles before you can truly trust your teammates. It is critical that you know who is catching and throwing the ball to win.

Objectives/Benefits: By participating in this workshop, you will:

  • Learn your leadership style.
  • Learn the different leadership styles.
  • Learn what drives and motivates the different leadership styles.
  • Learn how to work productively with each leadership style.

Who Should Attend?

Any level of supervisors, managers, and the executive team.

The Power of Recognition Course Overview:

People need recognition.  Without it, they feel excluded and unappreciated, sometimes to the point of extreme job dissatisfaction.  The more organizations provide recognition, the more self-confidence people have and the more willing they are to extend themselves to meet company objectives through developing their own sense of accomplishment.  This workshop carefully blends content and participative activity to allow team members to stretch their thinking and remove personal barriers around recognition giving. Recognition is most powerful when it involves everyone:

Objectives & Benefits: By participating in this workshop, you will learn to:

  • Understand the importance of timely recognition.
  • Understand the six types of recognition and the associated delivery guidelines.
  • State and differentiate between the six types of recognition.
  • State the important “dos and dont’s” associated with delivering recognition.
  • Develop an action plan to assist you in introducing the recognition-giving behaviors in organization.

Who Should Attend?

Any level of supervisors, managers, and the executive team.

Problem Solving Process (PSP) Course Overview:

Establish a systematic and universal approach to the six-step problem solving process of: Identifying the Problem-Analyze The problem-Generate Potential Solutions-Select & Plan Solution-Implement Solution-Evaluate Solution.

Objectives & Benefits: By participating in this workshop, you will learn to:

  • Address and correct the ‘Root Causes” of the problem.
  • Enhance Teamwork.
  • Increased Productivity & Profitability.
  • Improve Morale and the Quality of Life for your TEAM.
  • Improve service levels to your customers.

Who Should Attend?

Any level of supervisors, managers, and the executive team.

Manager to Coach Course Overview:

Explore the many dimensions required of us, as leaders to coach and develop the people around us.

Objectives/Benefits: By participating in this workshop, you will learn to:

  • Development Growth Plan (DGP).
  • 4 E’s of Leadership.
  • Inspect what you Expect.
  • Roles & responsibilities of facilitating an effective meeting.
  • Role Model Leaders Behaviors
  • Improve service levels to your customers

Who Should Attend?

Any level of supervisors, managers, and the executive team.

Time Management & Goal Setting Course Overview:

Everyone plays differently when you keep the score.

Objectives/Benefits: By participating in this workshop, you will:

  • Learn how to prioritize what is important and live a well balance life.
  • Learn how to clearly define and set expectations for your team.
  • Learn how to develop concise directions on where the TEAM is going and they will get there.
  • Learn the importance of providing timely and accurate feedback on performance.
  • Learn how to develop key performance indicators and how to proactively operate your business with leading and lagging indicators.
  • Learn how to develop job descriptions.
  • Learn how to identify ABC Players Behaviors/Performance Appraisals.

Who Should Attend?

Any level of supervisors, managers, and the executive team.

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